City of Joburg’s call centre fields over 34K calls during first 10 days of lockdown

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City of Joburg’s call centre fields over 34K calls during first 10 days of lockdown

Image: iStock.

CoJ confirmed that the its call centre acquired over 12,000 emergency calls and over 22,000 calls that had been associated to water and electrical energy points.

Joburg MMC for Finance, Councillor Jolidee Matongo, had nothing however reward for town’s call centre brokers who’ve been guaranteeing that residents are usually not disadvantaged of much-needed companies during the lockdown.

This after an oversight go to by the MMC to town’s call centre on Wednesday.

According to a press release issued by town, he was bowled over by the degrees of dedication proven by the call centre brokers who expressed their dedication to proceed serving Joburg residents with “ardour and persistence” during the 21-day nationwide coronavirus lockdown and past.

CoJ confirmed that its call centre acquired over 12,000 emergency calls and over 22,000 calls associated to water and electrical energy points during the first 10 days of the lockdown.

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Matongo reportedly visited the call centre to make sure that the diminished quantity of brokers categorised as important companies workers had been working inside the prescribed well being tips to stop contracting the coronavirus whereas delivering uncompromised customer support to residents.

“He started his go to by contacting the shopper care line 0860 562 874 in his capability as a resident of town to check the effectivity of the companies being rendered to Johannesburg residents. He then fielded just a few calls that had been associated to an influence interruption in Lenasia and a burst water pipe in Randburg.”

During this course of, he additionally skilled a false emergency call.

“We should actually commend the call centre workers for his or her stage of dedication in guaranteeing that the impression of the lockdown is minimised on town’s buyer care companies. As the management of town, we’re additionally dedicated to making sure that our workers is secure whereas executing their duties,” stated Matongo.

“Our call centre brokers undergo rather a lot because the on a regular basis direct contact to residents with complaints about service supply. Seeing and listening to them give private assurances that they’re out there to proceed serving residents with ardour and persistence during a really tough time within the metropolis, the nation and throughout the globe, was very humbling,” he added.

Residents can get in contact with the City by calling 0860 562 874 or by way of Twitter on the following handles: @CityofJoburgZA, @citypowerjhb, @jhbwater, @myjra, @cleanerjoburg, @joburgparkszoo and CityofjoburgEMS.

For extra information your manner, Orignaly Published on https://citizen.co.za  and 

live at 2020-04-09 10:25:21

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